TrainedBy Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of TrainedBy's mobile applications, websites, coaching tools and related services (together, the “Service”).

TrainedBy is operated by AVERAGE PEOPLE LTD (“TrainedBy”, “we”, “us” or “our”).

By creating an account, accepting an invitation or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, you must not create or continue using an account.

You must:

• Be at least 18 years old;
• Be legally capable of entering into a contract;
• Provide accurate and current information; and
• Use the Service only for lawful personal fitness and coaching purposes.

TrainedBy is not intended for children.

Depending on the features enabled for you, the Service may include:

• Workout programmes, exercise logging and nutrition plans;
• Meal logging, meal photographs, progress measurements and progress photographs;
• Check-ins, goals, habits, coaching feedback and messaging;
• Health, fitness, recovery, location, connected-device and wearable information;
• Body-composition estimates and AI-assisted analysis; and
• AI tools connected by your coach through TrainedBy.

Features may differ depending on your device, location, coach, programme, permissions and subscription. Results depend on personal effort, consistency, health, sleep, nutrition and individual circumstances. No particular result is guaranteed.

Your coach is responsible for the coaching services they provide, including programme selection, reviewing client information and deciding whether recommendations are appropriate.

A coach may be TrainedBy, an individual coach working with TrainedBy, or an independent coaching business using the platform. Where a coach is independent, that coach is responsible for their own professional services, charges, representations and conduct.

You remain responsible for deciding whether to follow a recommendation and for telling your coach about relevant injuries, symptoms, diagnoses, medications, allergies, pregnancy, dietary requirements or changes in health.

Exercise and changes to nutrition carry inherent risks, including fatigue, soreness, strains, falls, allergic reactions, aggravation of an existing condition and, in rare cases, serious injury.

Seek appropriate medical advice before beginning or materially changing a programme if you:

• Have a medical condition or injury;
• Are pregnant or recently gave birth;
• Take medication that may affect exercise, hydration, heart rate or nutrition;
• Have experienced chest pain, fainting, unexplained breathlessness or dizziness;
• Have a history of disordered eating; or
• Have been advised to restrict exercise or diet.

Exercise within your capabilities, use appropriate technique and equipment, stop if you experience concerning symptoms, and seek urgent medical help when appropriate. TrainedBy is not an emergency or medical-monitoring service.

Workouts, nutrition information, body-composition estimates, readiness information, wearable readings, AI outputs and coaching content are provided for general fitness, wellness and educational purposes. They are not medical advice, diagnosis, treatment, physiotherapy or dietetic care and must not be the sole basis for an important health decision.

You are responsible for protecting your password and device, keeping your information accurate, preventing unauthorised access and informing us promptly if you suspect misuse. You must not share your login credentials or impersonate another person.

The Service may request access to your camera, photo library, microphone, location, Bluetooth, notifications, Apple Health or Google Health Connect. With your permission, this may include workouts, steps, distance, weight, measurements, sleep, heart rate, recovery information, location routes, photographs, videos and voice notes.

You can manage operating-system permissions through your device settings, although disabling a permission may stop the related feature from working.

You retain ownership of photographs, videos, messages, recordings, notes, measurements and other content you submit (“User Content”).

You grant TrainedBy a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, resize and display User Content only as reasonably necessary to provide the Service, make it available to you and your authorised coach, perform requested features, maintain security and backups, comply with law and exercise separate permissions.

TrainedBy may use artificial intelligence, including supported services such as Google Gemini, to analyse information submitted through the Service. Body-composition analysis may use photographs and profile information to estimate body-fat percentage, measurements, posture, symmetry or similar fitness indicators.

These results are estimates, may be inaccurate, are not medical measurements and may be affected by lighting, clothing, pose, camera angle and image quality.

TrainedBy uses AI services to provide the analysis requested through the Service. Where you have agreed to this, TrainedBy may also use your body-scan and progress photographs, together with your measurements, scale readings and relevant profile details, to build and improve TrainedBy’s own body-composition and fitness models. The purpose is to make these estimates more accurate, both for you and for other clients.

These photographs are never sold and are never used for advertising or marketing profiling. You can withdraw this permission at any time by emailing support@trainedby.fit. Withdrawal stops any further use of your photographs for this purpose, but cannot undo analysis or model improvement already carried out. Photographs used for this purpose are kept under the retention periods described in our Privacy Policy and are deleted on that schedule, or sooner if you delete your account.

Your coach may connect a supported external AI assistant to their TrainedBy coach account. These connections may use TrainedBy's Model Context Protocol tools or equivalent secure integrations (“Connected AI”).

Depending on the permissions granted, Connected AI may process:

• Your name and basic coaching profile;
• Workout plans, completed workouts and exercise performance;
• Meal logs, nutrition information and meal photographs;
• Daily or weekly check-ins, goals and programme progress;
• Body measurements and body-composition assessment results;
• Authorised recovery, sleep, heart-rate and wearable information; and
• Coach-authored notes relevant to your programme.

TrainedBy's MCP tools do not provide Connected AI with your body-scan or progress photographs. Assessment results or measurements may be available without the underlying photographs. Meal photographs may be provided where required for nutrition analysis.

Access is limited to clients the coach is authorised to manage, the permissions granted, the action requested by the coach and TrainedBy's access controls. Connected AI may prepare drafts and, where separately authorised and explicitly instructed by the coach, may create or apply a draft or save coaching context. Your coach remains responsible for reviewing AI output and for coaching decisions made using it.

Existing clients who consented verbally before digital acceptance was introduced may have that consent recorded by their coach or TrainedBy. New clients are shown the applicable documents during onboarding.

Where the Service requests permission for a use of personal information, that permission applies only to the purposes and information described. Where processing is optional, you may withdraw permission through the relevant setting or by contacting us. Withdrawal applies going forward and may disable the related feature.

Our Privacy Policy explains what we collect, why we use it, service providers, AI processing, retention, security, privacy rights and account deletion. We do not sell identifiable client health, fitness, photographic or coaching data to advertisers or data brokers.

The Service, including its software, design, branding, databases, training materials, exercise library and original content, belongs to TrainedBy or its licensors. We grant you a personal, limited, non-exclusive, non-transferable and revocable right to use it for its intended purpose while your account is active.

You must not use the Service to:

• Harass, threaten or abuse another person;
• Upload unlawful, infringing, discriminatory or exploitative content;
• Promote unsafe or unlawful health practices;
• Falsify records, impersonate someone or access another account;
• Disrupt or bypass the Service's security; or
• Train or operate an automated system using TrainedBy data without permission.

The client mobile application may be provided without a separate app charge. Coaching packages, personalised plans and related services may be subject to fees disclosed before purchase.

A package may include:

• Initial consultation and assessment;
• Preparation of personalised workout and nutrition plans;
• Immediate access to digital plans and materials; and
• Ongoing coaching, reviews, adjustments and support.

Payments may be collected by TrainedBy, your coach or an authorised payment provider. You are responsible for charges you authorise. Nothing in these Terms removes consumer rights that apply by law.

Personalised plans

Personalised workout plans, nutrition plans, assessments and related materials are digital content prepared for the individual client. Where you request immediate access and acknowledge the applicable effect on cancellation rights, your cancellation right for that digital content ends when access or delivery begins.

Once a personalised workout or nutrition plan has been made available following the required request and acknowledgement, the amount charged for that content is not refundable merely because you change your mind, stop coaching, save or screenshot the plan, or decide not to use it.

This does not affect statutory rights where content is faulty, materially misdescribed or not supplied with reasonable care and skill.

Coaching started immediately

If you request coaching during a statutory cancellation period and later cancel, you must pay a reasonable and proportionate amount for work already completed. This may include consultation, assessment, research, programme design, nutrition planning, reviews and communications.

Where a service has been fully performed following the required request and acknowledgement, the statutory cancellation right ends when that service is completed.

Ongoing coaching

Cancelling ongoing coaching stops future renewals in accordance with the applicable package instructions. It does not retrospectively cancel personalised plans, completed billing periods or coaching already delivered. A refund is not due merely because a client did not follow, complete or obtain desired results from a properly delivered programme.

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability. We may improve, replace or discontinue features. If a change materially reduces a paid service, we will provide any notice or remedy required by law.

The Service may rely on authentication, hosting, payment, notification, health, wearable and AI providers. Those services may have their own terms. We are not responsible for third-party services outside our control, but this does not remove responsibility that law places upon us for providers acting on our behalf.

We may suspend or terminate access where you materially breach these Terms, create a security or legal risk, leave payment overdue, end the coaching relationship, or where suspension is required by law or discontinuation of the Service. Where appropriate, we will provide notice and an opportunity to address the issue.

You may request deletion of your account from the mobile app or our account deletion page. Account deletion is separate from cancellation of coaching or payment obligations. It does not create a refund, undo services or personalised content already supplied, or remove records that must lawfully be retained.

To the fullest extent permitted by law:

• Fitness, nutrition, wearable and AI information may contain inaccuracies;
• We do not guarantee a particular outcome;
• We are not responsible for ignoring medical advice or reasonable safety warnings;
• We are not responsible for inaccurate information supplied by a user; and
• We are not responsible for events entirely outside our reasonable control.

Nothing here affects statutory consumer rights or our duty to use reasonable care and skill.

Nothing in these Terms excludes or restricts liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• A legal duty that cannot lawfully be excluded;
• Statutory consumer rights; or
• Any liability that applicable law does not allow us to exclude.

Subject to those protections, TrainedBy is not responsible for unforeseeable losses, consumer business losses, loss caused by ignoring reasonable safety instructions, inaccurate information supplied by you, independent services supplied solely by an external coach, or events outside our reasonable control.

Where the law permits a financial limitation, TrainedBy's total liability arising from the Service will not exceed the greater of £100 or the amount paid directly to TrainedBy for the affected Service during the preceding 12 months. This applies only to the extent that it is fair, reasonable and enforceable.

Contact support@trainedby.fit so we can investigate. Nothing prevents you from exercising statutory rights, contacting an appropriate regulator or bringing a claim before a court with jurisdiction.

We may update these Terms to reflect changes to the Service, law, security practices or business operations. We will give reasonable notice of material changes. Where fresh acceptance or permission is required, we will request it. Changes will not retrospectively remove accrued rights.

If a provision is unlawful or unenforceable, the remaining provisions continue. A delay enforcing a right does not waive it. You may not transfer your account without permission. We may transfer our obligations as part of a genuine business transfer if this does not reduce your protections.

These Terms, the Privacy Policy and any specific coaching or purchase terms presented to you form the agreement relating to the Service.

These Terms are governed by the laws of England and Wales. Consumers living elsewhere retain mandatory protections provided by their place of residence and may have the right to bring proceedings in the courts where they live.

For questions, complaints or legal notices, contact support@trainedby.fit. Required corporate information is available through the Legal Information page.